Hello! How are you? Hope you are fine.
First of all, KYC done and approved before even deposit.
Well, everything looked good at first, but when I made the withdrawal request, they ask me a video verification. It is not the first time that I was asked something like that so it was not a problem. I sent the video the same day they asked for it.
Days passed and nothing. I sent the first email, they answered me quickly that it was -still- under review and that I should wait the results.
Days passed again and nothing. I sent three or four more emails and they just stopped answering them. One detail: online chat it is not available for me on the website.
And now I am here, still waiting for a resolution and the money of course, and nothing.
I have attached the only email they answered me.
Hope this ends in a good way
Thanks! Have a nice day 🙂
Hello! How are you? Hope you are fine.
First of all, KYC done and approved before even deposit.
Well, everything looked good at first, but when I made the withdrawal request, they ask me a video verification. It is not the first time that I was asked something like that so it was not a problem. I sent the video the same day they asked for it.
Days passed and nothing. I sent the first email, they answered me quickly that it was -still- under review and that I should wait the results.
Days passed again and nothing. I sent three or four more emails and they just stopped answering them. One detail: online chat it is not available for me on the website.
And now I am here, still waiting for a resolution and the money of course, and nothing.
I have attached the only email they answered me.
Hope this ends in a good way
Thanks! Have a nice day 🙂