20Bet Casino - Player’s winnings have been cancelled.

Dear Mateusz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your winnings have been cancelled due to a failed account verification? Did you receive any explanation from the casino why the verification has been unsuccessful?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Good day. The casino does not provide any explanation. He just constantly asks for new photos of documents. After the 4th download, I refused to send anything.

Thank you very much, Mateusz, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mateusz,

I'm Nick and I'll be helping you with your case from now on. I would like to ask 20Bet Casino to join us and help us resolve the player's issue.

Dear Mateusz,

Unfortunately, we haven't hear from the casino yet. Could you please advise if the issue still persists? I would like to ask the casino to respond to us within the next 7 days otherwise the complaint will be closed as unresolved, which may affect the casino's rating.

Dear Mateusz,

We still haven't receive any answer from the casino and as the timer run out we will be now forced to close the complaint as unresolved as the casino was non-responsive for over 2 weeks. I'm really sorry that we could not help you more but please do not hesitate to tontact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru