20Bet Casino - Player’s struggling to withdraw his winnings.

Before my 1st deposit, I submitted all the required documents and all documents are approved. After that I made 1000 INR and then 2000 INR and lost all. Then my 3rd deposit of 2000 INR was made and I won 4000 INR from that. After that when I withdraw that 4000, they started asking for deposit receipts. I submitted Astropay receipts with all details in that and they also approved it. But after that also they declined my withdraw. Customer care person says there is no issue with the documents and withdraw will be approved.. but again and again they decline my withdraw. I have 4000 INR in 20bet casino Account now.. They also blocked all casino games for me. No proper response.. they are cheaters, they only allow to deposit and no withdraw. 

Dear raviprabaker,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you received confirmation regarding successful account verification?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have submitted all the documents before my 1st deposit and all documents are verified. My account is verified. I have submitted for withdraw again now. Kindly check

Thank you very much, raviprabaker, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

I have now received the money.. thanks for the support

Dear raviprabaker,

I'm glad to hear that your issue has been resolved and that you have received your payment. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam