1xSlots Casino - The player's card was used by the casino.

This casino they tried to use my credit card that I used to deposit with at the casino.

I received a call from my bank and informed that someone tried to use the card and it was the same place I used before which last I used it was at this mentioned casino.

that’s really bad!!! Guys be carful from this casino.

Hello Alprince2001,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xSlots Casino. Please allow me to ask you a few more question before we would move forward.

When was the last time you deposited into the casino? Did you contact the casino to ask them about the payment they wanted to execute?

Looking forward to your answer.

Regards,

Nick

Alprince2001,

Can you please assure that nobody has access to your casino account? Can you check your browser history if someone used your account or at least tried to access it?

I’m sure nobody has access 100%. And I checked the browser history also.

Thank you Alprince2001. Could you please ask the casino to forward your history and the authorization journal (logs showing from which IP addresses players accessing their accounts). Thank you very much in advance.

Dear Alprince2001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Thank you.

Dear Alprince2001,

We haven't receive anything as a proof from you so far. Can you please send it to nikolas.b@casino.guru. Please note that we will be closing the complaint in case there will be no additional evidence.

They didn’t send me anything

Dear Alprince2001,

Could you please advise if you did request it from the casino? Can you forward at least the e-mail of the request ot nikolas.b@casino.guru?

Dear Alprince2001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.