The player from Austria had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that time. After a series of communication with the Complaints Team, the player had been advised to wait for at least 14 days for the withdrawal to be processed. The player had been patient and provided updates on the status of the withdrawal. After 22 days, the player confirmed that the withdrawal had been successful. The Complaints Team marked the issue as resolved and thanked the player for his cooperation.
1Bet Casino - Player’s winnings haven’t been received yet.
Amount: €5,000
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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6 months ago
KYC a few days ago completed. 1bet is not responding to any emails from myside . I thereafter realized that you rated the casino 0 and a lot of the customers have problems with 1bet. Please assist as much as u can. Thank you so much.
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6 months ago
Dear robertstrasek,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Translation
Dear Kristina
All right, thank you very much for the information - today is day 10, I hope that the payment arrives in 4 days at the latest. The casino no longer responds to emails…
many thanks for the help.
Best regards
Robert
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5 months ago
Translation
Dear Kristina
Today is day 15 after the transfer. I still haven't received an email that the transfer has been made.
I sent an email to payments@1bet.com but received no response.
my username is: roubsn
Many thanks for the help!
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5 months ago
Thank you for your reply, robertstrasek. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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5 months ago
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No bonus. No withdrawal yet. That was the first increase. 5000€ on October 30, 2023. see the screenshot.
I forward emails to your email address!
Thank you!
Best regards
Robert
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5 months ago
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Dear Kristina, I wanted to ask - how many player complaints do you have from 1BET where the players never received the payout? How likely is it that I will receive the payout?
Thank you
Greetings Robert
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5 months ago
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Dear Kristina
Thank you very much if you helped. The following email just came from 1BET:
Of course I would like to wait for the amount to be credited to the account before we close the case.
Kind regards
Robert
Automatic translation:
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5 months ago
Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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5 months ago
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Dear Kristina
Unfortunately the amount of 5k has still not been credited to my account.
Could you ask for me at: kyc@1bet.com
Thank you!
Best regards
Robert
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5 months ago
Thank you for the update, robertstrasek. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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5 months ago
Dear Kristina,
1 Bet casino had already 22 days time as per today. Don’t you think this is too long? In average I read that customers were paid way faster at that casino.
please advice accordingly. Thx Robert
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5 months ago
Dear robertstrasek,
Thank you for your email with confirmation of the successful withdrawal. I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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