The player from Austria had experienced a delay in payment even after verification and document submission. The Complaints Team had advised the player that withdrawal processes could take some time, even weeks, and had asked for additional details about the withdrawal request. However, the issue had been resolved successfully with the player confirming receipt of money in his Neteller account. The Complaints Team then marked the complaint as 'resolved' in their system.
1Bet Casino - Player’s payout is delayed.
Amount: €1,500
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
6 months ago
Translation
I've been waiting for days for my payout via E wallet Neteller
I have already sent all documents and my account was already verified, yet the casino does not pay out
What I don't understand, how can you suggest such a casino here for players?????
Automatic translation:
Public
Public
5 months ago
Dear stajcerivan50,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Moreover, I would like to emphasize that we do not recommend this casino. If you actually checked our review, you would learn that this casino has a very low safety index (0/10):
Please understand that we review all online casinos so that each player can make an informed decision before registering in any casino. Don't know how about you, but I would never create an account in a casino with a safety index low like this.
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
5 months ago
Translation
Thank you for taking care of this case
Money came into my Neteller account
All love
Automatic translation:
Public
Public
5 months ago
Dear stajcerivan50,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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