The player from Germany is dissatisfied with the casino’s RTP (Return to Player). The player couldn't provide a solid proof to support his claims, therefore we were forced to reject this complaint.
1Bet Casino - Player complains that he didn’t win anything.
Amount: €4,000
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I deposited a lot of money. Never won anything. Constant error message no connection to the server. If you got games for 2 euros, you won't win more than 50 euros, I've never seen anything like that. I will return the deposit.
Automatic translation:
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2 years ago
Dear Ugur,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing or your assumptions. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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2 years ago
Dear Ugur,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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2 years ago
Translation
Good day,
I asked the casinos to send me my details and gave them until tomorrow. I know what RTP is. Have a look at 1bet.com to see if there is anything about RTP somewhere. I have found nothing. There are also numerous complaints and bad reviews about this site, which I unfortunately only read afterwards.
Automatic translation:
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2 years ago
Thank you for your reply, Ugur. If you come across any evidence supporting your claims, please forward it to kristina.s@casino.guru. Thank you in advance.
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2 years ago
Dear Ugur,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
Hello, here is a link about the complaints about the mentioned site https://trustpilot.com/review/www.1bet.com I also have a file about my deposits.
Automatic translation:
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2 years ago
I am sorry, but anyone can write anything on Trustpilot, however, it doesn't prove that this casino has rigged games. Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
