18bet Casino - Player’s struggling to withdraw his winnings.

i will thats see pay out see say com in the live chat thats not posibul i have send them more than 100 email,s never hear i off see me pay out unbelivebul this gr ronald

Dear Ronald,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

thats the problem i can not vereder for fully verified wy see have never send me a email for doing that see say evry time com in the live chat only i can not com in the live chat evry email what i send see say nothing com an its my money i tell you i loss in 37 years all more than 500,000 euro,s this is the first time that this is happen maks me so angry gr ronald

Do I understand correctly that the KYC verification hasn't been initiated yet? Your account wasn't verified successfully in the past, is that coorect?

that say the casino i can pay 180 euro in ten minuts no problem will i pay out than is this happen again ant again see say evry time com in live chat its not posibul have i say now 100 time evry time the saME EMAIL thats maks me so angry thiefs are at i have call then than is are nobody i have doing all evry time see say com live 300 euro,s i loss all more han 500,000 never is that happen i ask send me the mail for ferevication nothing crimeneels are at

I'm sorry, I still don't understand if you have completed the account verification already. Could you please elaborate?

i can tell you thats see go pay me out pfffffffffffffffffffffffffffff

Once again, please, was your account verified successfully verified in the past?

i have say now

My apology, this is the last call to provide the required information. Was your account verified already?

i say no that have i say all evry time NO

Have you been informed what specifically seems to be a problem in verifying your account? 

Dear Ronald,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.