The player from Russia was unable to log into his casino account and received no response from customer support, which had previously addressed his inquiries. The issue had been identified as a technical error, and customer support subsequently resolved it. The complaint was marked as 'resolved' in the system following the player's confirmation of the resolution.
ZixCasino - Player cannot access their account.
Amount: 660 ₮
ZixCasino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Tried to login into my acc today, and it simply doesent let me in. Before chat was answering me about my questions, but from today they completely ignore me
Public
Public
2 months ago
Dear zendini,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
How long have you been playing in this casino?
Could you please send me the screenshot of the error you see when you try logging into your casino account?
Has your account been blocked or are you experiencing some technical difficulties with the access to the casino website?
Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
2 months ago
Can we close the case, was the technical error and support later fixed it
Public
Public
2 months ago
Dear zendini,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
