ZetCasino - The player's account got blocked.

Hi I’m using a website called zetcasino

yesterday I chat with them trying to withdraw my money, today when u try to login it says user disabled. Please contact them as this is a scam.

thanks

ilan

Hello pay4hw,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Zet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you ever deposit into the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi

mu account was verified about 2 weeks ago.

yes I deposited $500 and have won total of $2200 (the balance is now Just over $2700)

I spoke to the casino 2 days ago and they closed my account yesterday.

thank you for helping

ilan

Hello pay4hw,

Did they specify the reason of that? Can you please forward your communication with the casino to nikolas.b@casino.guru?

Hi,

I sent an email and waiting for a reply. Thank yoU

Ilan

Hi it’s been a few days and I haven’t received a reply. Anything else I can help with?

Hello pay4hw,

I've received an e-mail from you but it was not the communication between you and the casino just a text written by you.

Can you please forward the actual conversation with them?

Hi

i sent an email with all the screen shots needed to understand the situation.

thanks

ilan

Please let me know if you received my email and if you need anything else?

thanks

ilan

Hi haven’t heard anything as the time ran out. What can be done?

Hello pay4hw,

Can you please clarify whether you played sports betting or casino games? Did you use any kind of bonus in the casino?

Hi no I only play sports. I don’t use casino

thanks

ilan

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick

I don’t understand? We had the same issue with Rabona betting site who tried to scam me and you helped me in that case. It was the exact same thing, why can’t we take the same steps to resolve this issue?

thanks

ilan

Hi I will I receive help with this case?

Hello pay4hw,

Your previous case was purely related to verification. In this case, your account got disabled and the casino had set a betting limit on your account previously for some reason.

As I mentioned above, we are not qualified to deal with sport related issues so I can only recommend you to contact the licensing authorities of the casino for further help.

I'm sorry I could not help more this time.

Best regards,

Nick