The player from Italy is dissatisfied with the withdrawal process. The player decided to cancel the withdrawal and asked us to close the complaint.
ZetCasino - Player’s withdrawal has been delayed.
Amount: €200
ZetCasino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
Hello, I made a 200 euro withdrawal on 17/01/2022.
To date 26/01 still no news.
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2 years ago
Dear Cazzomene21,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Certainly.
It seems strange to me since the processing times range from 3 to 5 days and 10 have passed, 8 of which working, almost double.
Although the emails and chat contacts the answers are always the same, it takes patience, the finance department is checking etc.
I update you on further news but I feel very discouraged by this situation.
Thank you for your attention.
Best regards.
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2 years ago
Translation
I just chatted with an operator who tells me it is being worked on by the finance department. I ask if it was possible for the casino to participate in this discussion to get the necessary clarifications from them.
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2 years ago
Translation
Hello, I emailed yesterday the casino sent me back to the chat service, this morning the chat service told me to write to this email kyc@zetcasino.com. I await news.
I again ask the casino to intervene in this conversation.
Best regards.
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2 years ago
Translation
I just got an email requesting verification of my documents etc. What should I do?
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2 years ago
Translation
Hello, I have sent the documentation that has been requested of me, I am awaiting an answer.
In the meantime, I inform you that the 14 days expire today.
I await your response.
Best regards.
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