HomeComplaintsZetCasino - Player’s withdrawal has been delayed.

ZetCasino - Player’s withdrawal has been delayed.

Amount: €200

ZetCasino
Safety Index:Very high
Submitted: 03 Aug 2021 | Case closed : 23 Aug 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany has requested a withdrawal almost three weeks ago. It hasn’t been received yet. She stopped responding.

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2 years ago
Translation

Very dear team,

I have been waiting for a payment of € 200 since July 16, 2021. I am always asked to send my bank statements to them, although I have already done this 14 times, there is no deposit limit and you are never asked to show anything, but when it comes to the payout there is always an enormous delay. It all seems very dubious to me. I just don't know what to do anymore.

In addition, I noticed that I have been paying in money every day for 2 weeks but no longer win than it was set!

I ask for help.


Warm greetings

Josephina. Q

Automatic translation:
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2 years ago

Dear donnafina123,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received the transaction tracking number from the casino? Could you please advise if you have received any successful payments from this casino in the past?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Thank you very much, donnafina123, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

 

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2 years ago

Hello donnafina123,

I looked at your complaint and will do my best to help you. I would like to invite ZetCasino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

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2 years ago
Translation

Thank you dear Casino Guru team 😊

Automatic translation:
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2 years ago

Good day,


Thank you for reaching out.


We are sorry to hear that you were dissatisfied with our project. You can be assured that we are constantly striving to improve our services and your feedback is greatly appreciated.


Due to the nature and complexity of the KYC procedure, it can take extra time to complete. We would like to inform you that the documentation we request is necessary for us to finish the verification of the account.


Nevertheless, the withdrawal in question has been paid on 05.08.2021. We kindly ask the client to check their email for the most recent update on the verification. We will be looking forward to hearing from them.


Please let us know if you need any further information.


With best regards,

Zet Casino

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2 years ago

Dear donnafina123,

let me know when you'll receive your winnings, please.

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2 years ago

Dear donnafina123,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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