The player from Spain requested a withdrawal two weeks ago and is still waiting for the funds, which he initiated on 17/03/2025. He has 2811 remaining in his account and is unable to contact the casino for updates.
I have made a withdrawal 17/03/2025 and still waiting. I still have 2811 more in my account. Nobody answer the chat, the mail of the telegram when I try to contact them.
Dear roskoama,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Hello. I didn't see this email. Sorry for the delay.
On March 16th I made a successful withdrawal of 1000 USDT
Yes, I have passed the KYC
without bonus
There's no communication because they don't answer me. I'll send you a screenshot from Telegram, for example.