The player from Italy is experiencing difficulties withdrawing his funds. Player’s complaint has been resolved successfully.
ZetCasino - Player’s struggling to withdraw his winnings.
Amount: €127
ZetCasino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Sunday I registered on this site www.zetcasino885.com I deposited 100 euros with a credit card in my name. I then played the full amount and chose to withdraw 127 euros to my credit card.
After 4 days they canceled my withdrawal without giving me justifications.
Today I tried to withdraw the money again but everything is pending.
I need help getting the money, thanks.
Automatic translation:
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1 year ago
Dear edoardoraspagni,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
Good morning and thank you for assisting me in this unfortunate situation, I hope I can receive my money.
my account is new, i signed up on sunday and i don't think it was verified, but my name and letterhead for deposit and withdrawal match me. After 4 days they sent me an email telling me that the withdrawal was canceled (withdrawal failed) because it was not processed correctly.
they didn't warn me because I can't withdraw the winnings, the assistance chat is non-existent and also the emails they send me are automatic and do not provide assistance.
I have now reformulated a new withdrawal request, but I don't think it will go through. If you want I have all the screen emails I sent to assistance
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1 year ago
Hello edoardoraspagni,
Have there been any developments since our last conversation, please? If you forward any additional supporting evidence, my email address is petronela.k@casino.guru.
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1 year ago
Translation
No money has arrived, even though I opened a new withdrawal, but I have received emails from the casino site from the help center.
I will send you documentation by email.
Thanks for the support.
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1 year ago
Translation
Money received this morning.
Problem solved.
CASINOZET885 paid my winnings.
Thanks for your support and assistance
Good work
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, edoardoraspagni, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
