The player from Germany is complaining about the casino’s VIP Program and the approach of the support agents regarding this issue.
ZetCasino - Player’s dissatisfied with the casino’s VIP Program.
Amount: €100
ZetCasino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello
the casino advertises absolutely false promises and benefits that VIP customers receive.
As a Zeta customer I have reached the highest VIP level and I am neither spoiled faster nor with my own account manager, nor have I experienced the privilege of faster processing of my withdrawal requests. There are still many negative experiences that would blow up the space here. Therefore I am deliberately leaving this out now.
I feel a bit lost and get no respect at all!
VIP customer service is worthless. The customer is not heard, the problem is not resolved and somehow you know that you are being ripped off there. The customer is a nuisance. If you complain you are always put off with the words: patience patience. I'm waiting for the payment - - as always - -.
It is a mystery to me that such an opaque casino is even allowed to have an Internet presence in Germany. So much disrespect and insolence that the employees there take out is the worst thing I have ever had to experience.
After the payment I will give my final notice and I hope that all documents ever submitted there do not fall into the wrong hands.
I need your help.
Automatic translation:
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3 years ago
Dear A,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience, however, we cannot make a case solely based on what you are describing. VIP Program is managed by the casino exclusively and we don’t have the competency to change it or do something about it. The casino has the full right to decide the rules for its VIP program as well as how the whole program works.
Do I understand correctly that you have a pending withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello,
this is an absolute misleading!
I am dissatisfied with your answer. Of course there are statutes, everyone cooks his own soup in this Methier. If a dossier is written about something and in this case it is possible to read who receives what status and how treatment, and this is not carried through to the customer - this also includes the company's payment modalities - then I am of the opinion that this Problem should be seen as a case by them. The customer is clearly being fooled here and at this moment I am also disappointed that they are allowing the casino to do this, so to speak. This means that every customer is greatly deceived by receiving the hoped-for zeta status through more deposits and then, like me, in the end neither the VIP treatment, let alone the faster processing of the payout.
I will look for another complaint point in the future.
Automatic translation:
Public
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3 years ago
I apologize, but as I mentioned previously, we are not able to help you with this type of issue. Please do not hesitate to let me know if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.
Public
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3 years ago
Translation
Of course, I do not fully agree with the rejection of the complaint.
I consent to the case being closed and / or not being opened.
Automatic translation:
Public
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
