HomeComplaintsZetCasino - Player's deposit error at Zet Casino.

ZetCasino - Player's deposit error at Zet Casino.

Amount: Can$100

ZetCasino
Safety Index:Very high
Submitted: 07 May 2024 | Case closed : 10 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Ontario had deposited a total of $150 into Zet Casino. The first $50 deposit had been successful, however, the subsequent $100 was not credited to their casino balance despite being debited from their bank account. The player had not received assistance despite attempts to resolve the issue through email and live chat. We had advised the player to contact their payment provider for an investigation which could have taken approximately one month. Despite extending the response time by 7 days, the player did not respond, leading us to reject the complaint due to a lack of further information.

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6 months ago

Zet casino worst customer service. I deposited 50 dollars first time ever in this casino and went through no problem. The second 50 dollars did not get credited so I thought it was a mistake since the first one went out of my account so I tried again for 50 dollars. These (100) have not been credited and has been taken from my bank account confirmed. All deposit where on the same day. It's been a week no one has contacted me and they just keep saying it with the finance team. I've emailed and live chat with no other answer. I need that money back ASAP.

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6 months ago

Dear ortiznathaniel2019,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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6 months ago

Dear ortiznathaniel2019,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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