ZetCasino - Player's deposit error at Zet Casino.

Zet casino worst customer service. I deposited 50 dollars first time ever in this casino and went through no problem. The second 50 dollars did not get credited so I thought it was a mistake since the first one went out of my account so I tried again for 50 dollars. These (100) have not been credited and has been taken from my bank account confirmed. All deposit where on the same day. It's been a week no one has contacted me and they just keep saying it with the finance team. I've emailed and live chat with no other answer. I need that money back ASAP.

Dear ortiznathaniel2019,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear ortiznathaniel2019,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.