The player from Ontario had deposited a total of $150 into Zet Casino. The first $50 deposit had been successful, however, the subsequent $100 was not credited to their casino balance despite being debited from their bank account. The player had not received assistance despite attempts to resolve the issue through email and live chat. We had advised the player to contact their payment provider for an investigation which could have taken approximately one month. Despite extending the response time by 7 days, the player did not respond, leading us to reject the complaint due to a lack of further information.
ZetCasino - Player's deposit error at Zet Casino.
Amount: Can$100
ZetCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
ZetCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Zet casino worst customer service. I deposited 50 dollars first time ever in this casino and went through no problem. The second 50 dollars did not get credited so I thought it was a mistake since the first one went out of my account so I tried again for 50 dollars. These (100) have not been credited and has been taken from my bank account confirmed. All deposit where on the same day. It's been a week no one has contacted me and they just keep saying it with the finance team. I've emailed and live chat with no other answer. I need that money back ASAP.
Public
Public
7 months ago
Dear ortiznathaniel2019,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
