ZeSlots Casino - Player's withdrawal is blocked.

Hi

I have been trying to make a withdrawal request of 2400e at zeslots.com casino. The site is blocking the withdrawal process and not accepting the necessary information. My profile information has also been deleted and cannot be filled in, as the site does not accept this data. I can log into the casino and make deposits successfully. However, the casino does not respond to emails, nor does it have a chat function, contradicting the information on their website.

When I log onto the site and attempt to make a withdrawal request, filling in the necessary contact/bank details, and then "clicking" on withdraw...nothing happens.

Similarly, when filling in profile information, the website displays an error message stating "invalid data". I have been trying to contact the casino through email and through the site since January 19, 2024, without any response.

I kindly request help and advice from Casino Guru regarding this matter.

Dear Koppari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that your account has not been verified yet?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

thanks for the answer

- I have not made withdrawal requests before

-zeslot.com has not requested kyc documents. The website does not have a section for sending kyc documents. (or I haven't found it?)

- there was no bonus in the deposit, the balance was collected without bonus money.

Hi, zeslots replied. Bonus money in the balance that can be recycled. There was no bonus on my deposit. Screenshots of my balance 19.1, no bonus money, 20.1 no bonus money. Tonight, January 21, bonus money was added to the balance of 2401e. I haven't played or deposited since January 19. Can I send screenshots by email?

Thank you very much for your reply, Koppari. Could you please post a screenshot of your withdrawal history here in this thread? If you have a screenshot of the error message that shows up when you try to request a withdrawal, please post it here as well.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hey

No other types of screenshots of withdrawal attempts that I have already sent. There are no messages because the casino does not respond, neither to messages sent from the site nor to e-mails sent. I have asked in several messages which bonus and why that 13e was added to my balance. Now it is certain that it was added to prevent withdrawal requests. 13 is also an unlucky number. The balance 2401e has now been removed and the bonus 13e remains. In addition, the casino posted a marketing message about an additional bonus of 5e, which, however, has not been added to the balance..... Scam. I have sent screenshots to the complaint of all stages of my Profile.

Thank you very much, Koppari, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Koppari for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask ZeSlots Casino for their help in resolving this complaint. We would like to know why were the players funds removed from the accounts and a bonus added.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

"Extension"......I didn't get a reply to any e-mail either. Zeslots.com is a SCAM. is this Funding related to Purple casinos. It's a shame that there are sites marketing casinos that evaluate zeslot.com as an honest casino.

Zeslots casino is still not responding to any messages sent. "Bonus" offers do come to e-mail despite the prohibitions. Zeslots.com is a SCAM!

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter