Update:
On 15/6 i saw that my transactions were cancelled.
I contacted the Support chat and asked them the reason for this.
They told me that: "verification was requested and the corresponding notification was sent to you via email,". I hadn't received anything so i asked them to tell me which documents they want from me for KYC purposes.
I therefore sent all the idenfication documents that were requested from me for KYC purposes to their relevant email.
As of now i am still waiting and cannot perform a withdrawal.
Update:
On 15/6 i saw that my transactions were cancelled.
I contacted the Support chat and asked them the reason for this.
They told me that: "verification was requested and the corresponding notification was sent to you via email,". I hadn't received anything so i asked them to tell me which documents they want from me for KYC purposes.
I therefore sent all the idenfication documents that were requested from me for KYC purposes to their relevant email.
As of now i am still waiting and cannot perform a withdrawal.