Yabby Casino - The player's unable to withdraw his winnings.

I signed up for yabby through chipy because of the 100$ free chip bonus with a 40x playthrough. I completed all requirements and in trying to get the account verification form I was told I was excluded from free money promotions due to account violations. They're trying to say I have another account which I do not! If there's another account with my name then it is surely not a verified account because I've personally never made one on yabby before. If my account is excluded from free money promotions then why was I able to redeem the promotion at all! Customer service will not even respond to me everything I start a chat they close the chat immediately with out even a response.

Hello Adema3k6,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yabby Casino. Please allow me to ask you a few more question before we would move forward.

Could you please when exactly did you register into the casino? Did you make any deposit there? When was the last time you spoke to the casino and what was it about? Did they send you any proof of multiple accounts?

Looking forward to your answer.

Regards,

Nick

I made the account yesterday and no I've never made a deposit with the casino. I registered through chipy because of the 100$ free chip promotion and completed the 40x playthrough, took hours. No they provided no proof of multiple accounts and the last time I spoke to them was to try to get my account verified and they only said that my account was excluded from free money promotions due to violations and then told me to only use an account that isn't even mine and then ended the chat without even trying to sort through the issue.

Oh BTW. My winnings were not voided. Nor was my account that they're saying is the "second" account been blocked. The winnings still remain in my wallet. They just won't let me verify so I can withdrawal them.

Thank you Adema3k6 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Adema3k6,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Yabby Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Yabby Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What should the player do to be able to withdraw the winnings? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Greetings all,

I am sorry for the delayed reply.

Thank you very much, Lucas and Yabby Casino, for the detailed explanation. However, the further proceeding will depend mainly on the player's reply.

Dear Adema3k6,

Can you please confirm that this is your second account and that the winnings were lost by playing in the casino?

I can confirm the winnings were lost by playing, only after being told by customer support I wasn't eligible to be cashed out, and refusing to send me verification paperwork. I cannot confirm a supposed original account I have no knowledge of it. I'm willing to bet the "original" account is not verified as it wasn't created by me.

Thank you very much, Adema3k6, for your confirmation.

Since you have played your balance down to zero, I am afraid there is nothing more we can do. In this case, we are forced to reject this complaint due to the loss of the disputed funds.

Although I hope you will not come across a problem like this again, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Lucas and Yabby Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru