Yabby Casino - Player's winnings confiscated due to a duplicate account.

So let me start I hardly ever ever I think I’ve probably done two reviews in my life so if I’m doing one, you can trust that it is honest and true. So I was loving the casino. I had no issues with it and I did a no rules bonus Which I ended up winning a total of like $1400 and I opted to do a withdrawal for $900 and at that point I did my identity verification which they then emailed me and told me I was fully verified and could now in the instant withdrawals so I then opted to withdraw $900 of what I had one and then all of a sudden they said That there was an additional account that had similar information to mine and I then of course first of all, I’m a victim of identity theft, so that was my first thought and my second thought was my 17-year-old daughter and that she better not have but I was honest and truthful with them, and I told them after I talk to my daughter, who did finally admit she had went in under my name, and done an account with my information And that did not matter to them, and they took ANN in my eyes stole the money that I rightfully won. It was not at all intentional and had I known she had done that. I would’ve taken care of it right away, so I got screwed out of my winnings, and on top of that I had let them know, because I recently became disabled due to stroke I had That I was depending on that money though I was I felt so blessed to have it to pay my rent and then to be told you can’t have it because an unintentional thing happened with my information was devastating and I just can’t even express how disheartened I am and how much it showed me about the character of Yabby casino and it’s really unfortunate so the thing is on the account she had done all she did was I guess like a bonus which was like free spins or a chip which she did not even win anything on might I add so quite honestly all they did was benefit off of that as well, so why when I’m being transparent and honest with them about what has occurred is there a problem because I could see had it of been These two accounts are using and withdrawing money off of them however, that’s not been the case I even have not even done a withdrawal up until when I tried to today so obviously no one was trying to get over on them or be sneaky and devious or greedy, and I’m just devastated right now so I just I felt that I needed to make this known. If you make a mistake you’re screwed when it comes to this casino they don’t give a shit. I just filled that people should know that this is what happened to me, and basically in my eyes they stole from me I didn’t steal from them. They stole from me and profited off of not only the bonus that my daughter did do, which was much more I’m quite positive. I’m sure than to what her little bit of a bonus might’ve been so, they have profited extremely well off of not only my daughter apparently now which I am completely pissed about let me just say and she has been completely disciplined for doing what she did and I’m not excusing what she did I just wanna make that clear, however, casino is also wrong Because I legitimately did win this money and like I said, there is never been one withdrawal ever done so that’s my experience and I am not gonna stop until I figure out away for them to have to own up to what they did because I owned up for my daughter for what she did and that did nothing for me but get me screwed however They think they’re completely right for doing what they did

Dear ashrenea08,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yabby Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify when you created your casino account and when the duplicate was created?
• Have you redeemed a bonus meant to be used by one person only once (such as a welcome bonus) on your original account?
• Could you please share the email from the screenshot below you received from the casino in full, or any other relevant communication you received from the casino?
• You can post screenshots here or send me the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Every dime out of my account at this point and looked for any and any any reason at all to not have to pay out winnings to someone, so I guess they must be perfect. I’m not sure but my understanding now looking further into them is they don’t even operate with alicense a proper license so I definitely will not be using this casino again and now I’m off to find another way to figure out my rent

Also, they are trying to say that I used progressive games during the bonus and I did not because the play through had been completed when I used a progressive and that was at the very end right before I requested a payout, so the bonus was not even active still at that point

Could you please specify the date when you communicated with the casino regarding the withdrawal on your Bitcoin wallet, and the date when they informed you can still use your original account?

Dear ashrenea08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.