Yabby Casino - Player's duplicate account issue.

It said I had two accounts but I never created two accounts

Dear Skinhead88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

• Were your winnings accumulated with or without an active bonus?
• Was your account previously verified?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My winnings were from the active bonus sign in but I did all the play through and got all the way up to over a $100. And I would love for you too. Put my money back on there and let me use more bonuses. Because I did not create a duplicate account

Hi Skinhead88,

• Do I understand correctly that you accumulated your winnings from a free bonus without placing a real deposit?
• Was your account, including the payment method, previously verified?

Thank you.

Yeah it was verified and I was cashing out, when it was taken

But I don't see what that has to do with anything. Because I did not make 2 accounts. What does it matter if I won the money on a bonus? The bonuses that's what the bonuses are for and I did all the the play through

Thank you very much, Skinhead88, for providing all the necessary information. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Am I gonna get my money back

Hello!

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Yabby Casino’s representatives to join this discussion in order to resolve this issue.

Dear Yabby Casino,

Could you please provide evidence to substantiate the claim that the player has created and been using multiple accounts? Could you please send the proofs to my email at jakub.m@casino.guru?

Thank you in advance!

Best Regards,

Jakub

If there was a second count created, it was not done by me and I did not ever play It. I did not get any bonuses on it. I did not play any account but this one here

Please let me have my winn

Hi Yakub,

Hi Skinhead88,

Hope you are well and safe,

Thank you for reaching out to us! Upon checking the login information you provided, we found that you have more than one account at our Casino. Per our Casino rules, only one account is allowed per person.

5.1. Opening a User Account

b. Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void.

Additionally, Yakub, the username provided by the player does not match any of the accounts associated with the provided email address.

The requested informations were sent to jakub.m@casino.guru .

Thank you for your understanding! 

Kind Regards

Daniel Moore 

Casino Yabby Management

Dear Daniel & Yabby Casino Management,

Thank you for providing compelling evidence that substantiates the claims regarding the player's multiple accounts at the casino. It has been proven that the personal information in both accounts is identical, including the full name, address, phone number, and other details. The only difference between the two accounts used by the player is the registration email address, which varies only by the numbers used at the end. The player exploited No Deposit Bonuses from both accounts, resulting in fraudulent winnings.

Dear Skinhead88,

Due to aforementioned reasons I must reject your complaint as unjustified. The evidence clearly substantiates the casino's claim regarding the use of multiple accounts. Therefore, this complaint will be rejected as unjustified. As a recommendation for future interactions, I would advise the player to adhere strictly to the casino's Terms and Conditions and refrain from engaging in any fraudulent activities aimed at gaining an unfair advantage.

However, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future.

Best Regards,

Jakub