Yabby Casino - Player's account verification is delayed.

Havent been verified been 5 days

Dear Tonio94, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Front in back of my id in a selfie with me holding my id

Friday 22

This doesnt make any sense im definitely not referring anyone to yabby casino

I have checked the Terms and Conditions, and this is what I found regarding verification:

PRIVACY POLICY

The Casino reserves the right to subsequently ask for documents of that kind, at any time, in order to ensure the security of your account. These documents usually include:

• The front and back of a Player’s driving license or any other official government-issued photographic identification.
• The Player’s utility bill (for example gas, electricity, water or telephone) with the Player’s name and the address a Player has previously registered with us.
• Statement of the card used or letter of issuing bank.
• The front and back of any credit or debit cards that were used to make a deposit at the Casino.
• Selfie holding your ID, Driver's license or Passport
• Selfie holding your card

Could you kindly confirm if you provided any of these documents besides your ID and a selfie holding your ID?

When I talk to you 6 days ago I Inform you that I submitted all my information with the casino

Has the casino approved any of your documents yet? Have any of your documents been rejected? Please let me know.

Been two weeks havent been verified yet

Thank you very much, Tonio94, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Tonio94,

I've just reviewed your case and am sorry to hear about your verification issues. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Yabby Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please confirm receiving all the necessary documents to proceed with the verification of the player's account? When can the player expect their account to be verified considering that the documents were submitted 2 weeks ago?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Okay kno problem

Hello Tonio94,

Hello Natalia,

I hope that all is well.

Please note that your account has been reviewed by our Fraud & Risk team and we are happy to say that your account was fully verified on the 10th of January and also, your first withdrawal was successfully finalized on the same day.

Thank you for choosing Yabby Casino and thank you for your patience. Also, Congratulations on your win and we hope there will be many more of the same!

Kind Regards,

Lucas

Yabby Casino Management

Thank you very much for the updates, Yabby Casino.

Dear Tonio94, as said by the casino representative, your withdrawal request was processed, so we'll be waiting for your confirmation of receiving the funds. I hope it won't take a long time.

Yes receive my payment

Dear Tonio94,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru