HomeComplaintsYabby Casino - Player is facing withdrawal delays due to account verification.

Yabby Casino - Player is facing withdrawal delays due to account verification.

Amount: €200

Yabby Casino
Safety Index:High
Submitted: 13 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 12h 6m 3s

Case summary

11 hours ago

The player from Italy won 250 euros using free spins but is unable to withdraw due to account verification issues. Despite sending the necessary documents and a selfie multiple times, the withdrawal remains blocked.

Public
Public
yesterday
Translation

I won using 75 free spins, redeemed the winning mode, and now the money is real. However, when I tried to request a withdrawal of 250 euros, it says my account is not verified. I've sent the documents and a selfie, but since then, nothing has happened. I've tried sending the documents multiple times, but it always says I can't withdraw. 😔😔

Automatic translation:
Public
Public
12 hours ago

Dear Pirellone,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

  • Could you please list which documents you have already provided and when exactly did you send the last one?
  • Have you provided all the required documents as soon as possible and in the correct format?
  • Have you contacted casino support and asked for assistance? What response have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Waiting for approval
Waiting for approval
11 hours ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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