The player from Argentina had been trying to close her casino account for six months but received conflicting responses from customer support, being directed back and forth between emails without resolution. After contacting the Complaints Team and threatening the casino with this action, her account was successfully closed. The issue was marked as resolved in the Complaints Team's system.
Slotimo Casino - Player faces account closure issues.
Amount: ??
Slotimo Casino
Safety Index:LowSafety Index
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4.6
Slotimo Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
Hello, I have been asking for my account to be closed for half a year, citing problems with the game, and they don't do it. I write to support@ and they tell me to send it to customercare@. When I send it there they tell me to send it to support@ and that's how I am. They don't respect anything.
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1 month ago
Hello silmassolo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotimo Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you specifically mention gambling issues to the casino?
- When was the last time you spoke to the casino and what was it about?
Please forward the e-mails you have sent to the casino to nikolas.b@casino.guru for further review.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Hello
the
account has been verified for about half a year.
Yes, I mentioned the addiction problems in all the emails and the last email asking where they referred me was from yesterday. I deleted the rest but once again they are passing me from one email to another as they did the previous times.
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1 month ago
Translation
Hello!
I just wanted to let you know that after threatening them with the fact that I had contacted you, they closed the account! Thank you.
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1 month ago
Dear silmassolo,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
