The player from the US complaints about a low RTP while playing a slot game in the casino. We rejected the complaint as the player didn't provide any evidence.
They have done something too there slots the rtp is drastically lower than anywhere else I burned through 150 in less than ten minutes at 1$ a spin on medium and low volatility games like wild hog luau and warriors conquest and I'm telling you I regularly play these games and I was shocked I had maybe 20 won back in the whole experience when I asked about it they gave me 40 spins for a minimum bet free trash casino ripoff artists
Dear ramblinjakeriberdy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint. My email is tomas@casino.guru
Best regards,
Tomas
Thank you i guess its more of an opinion but 8m saying ive played those games in a doz3n casinos something was wrong there.
ramblinjakeriberdy,
I understand your sentiment, but please understand without any kind of proof we won't be able to act, nor we can confront the casino about your suspicions.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.