HomeComplaintsYabby Casino - Player claims that payment has been delayed.

Yabby Casino - Player claims that payment has been delayed.

Amount: $124

Yabby Casino
Safety Index:High
Submitted: 26 May 2024 | Case closed : 23 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 days ago

The player from Georgia had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. We advised the player to be patient and wait for 14 days after the withdrawal request before filing a complaint. The player failed to respond to our follow-up messages, leading to the complaint being rejected due to lack of communication.

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1 month ago

I completed the wagering for the bonus I used, and submitted my payout request. It got denied without any explanation and the casino refuses to let me withdraw.

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1 month ago

Dear wilkeysmooth3,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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2 weeks ago

Dear wilkeysmooth3,

Have you received your withdrawal from the casino yet?

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1 week ago

Dear wilkeysmooth3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 days ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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