Bet O Bet Casino Review

The player from Alberta had won $2325 and had requested a wager/loss limit to protect her winnings. She had then asked for a week-long cool-off period which, despite assurances, had affected her withdrawal process. Her account was subsequently blocked for a month under the pretext of self-exclusion. The original deposits had been refunded, but the requested withdrawal had not been processed. Despite our repeated attempts to contact the casino for clarification and resolution, they did not respond. As a result, we had marked the complaint as 'unresolved', which negatively impacted the casino's rating. We had advised the player to file a complaint with the gaming authority regulating the casino, Gaming Curacao.

The player from Canada had won $311 in live baccarat, but after accepting a bonus, all winnings had been transferred to a bonus account with strict rollover requirements. Moreover, a withdrawal that was made prior to receiving the bonus was still pending. We had asked the player for additional details to better understand and address their concerns, but due to a lack of response from the player, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected, but the player retained the option to reopen it in the future.

The player from Azerbaijan had his BetOBet account blocked, despite having successfully completed KYC verification. It had been six months since the issue was referred to their Risk department, with no resolution. The player had €3295 deposited in the blocked account. After he reached out to us, the casino reopened his account, but they ignored his request to withdraw his funds. We tried to mediate the situation by inviting the casino to the conversation, but they did not respond. Consequently, we were forced to close the complaint as 'unresolved'.

The player from Brazil had reported that his account was under review and he was unable to access it at that time, which caused his R$1700 winnings to be stuck. Despite his attempts to reach out to the casino's support team, the issue had persisted for a month. The player had focused on slot games and had accumulated his winnings with real money. He had successfully passed the KYC verification and made several withdrawals before his account got blocked. We tried to mediate the situation by contacting the casino, but they were unresponsive. As a result, the issue remained unresolved. We advised the player to submit a complaint to the Gaming Curaçao Authority for further assistance.

The player complained that the casino closed his account after a larger win and kept it closed since. He was told that it'd been put under investigation, even though the player was not aware of breaching any rules. The casino didn't react to this complaint and it remained unresolved.

The player had been trying to make a withdrawal from the casino for 10 days, but the first time it failed due to some software issues, and the second time it was still pending 5 days later. In the end, the casino blocked player's casino account and he could place only sport bets. The casino didn't react to this complaint and it remained unresolved.

The player from Serbia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Croatia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Serbia had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The player had focused on sports betting and hadn't accepted any bonuses. His account was verified, but shortly after, it was blocked for an investigation. The casino, Bet O Bet, didn't provide any specific reason for the investigation nor a timeline for its completion. Our team had attempted to mediate by contacting the casino multiple times, but received no response. As a result, the complaint was marked as 'unresolved', potentially affecting the casino's rating. The player had been advised to file a complaint with the gaming authority regulating the casino, Gaming Curacao, as a possible way to retrieve his winnings.

The player from Serbia and his friend had jointly created an account on Betobet using the friend's information. During a withdrawal attempt, they had provided incorrect identification, which resulted in an account lock. They were unable to access their €1100 winnings and had not received any communication from the casino. We had determined that the player violated the casino's terms and conditions by creating a joint account and providing incorrect identification. Consequently, we could not assist in retrieving the winnings and the casino was not obligated to refund any deposits. The complaint was rejected due to these reasons.