The player from Canada had requested a payout on January 29th, but it was still processing beyond the promised timeframe of business days. Support had continued to provide the same automated responses, leading her to feel that the casino had violated its own terms. After she filed a complaint, her winnings were finally paid out. The issue was then considered resolved by us.
Spinsy Casino - Player’s payout is delayed.
Amount: Can$500
Spinsy Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
Spinsy Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
I requested a payout jan 29th it's still processing nothing has happened on their end. They said I would be paid out in business days it's over 10 days now and support just gives the same recorded mesagagss over chat and email that I need to be patient. They have violated there own terms and stolen my money
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1 month ago
Dear lisadavies,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals from this casino before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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1 month ago
hello Veronica
This is my first withdrawl attempt from the casino. I did not play with or add any bonus it was just my straight deposit . I have all the ID and documents required for KYC however they will not let me even verify my account as they state under the verification tab that my account does not require verification and to enjoy there games
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1 month ago
Could you please specify what types of games you played? Were they slots, live casino games, or did you bet on sports?
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1 month ago
I'm glad to hear that you received your winnings. Could we consider your case resolved, or is there anything else we can assist you with? Please let me know.
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1 month ago
Dear lisadavies,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
