Yabby Casino - Player claims that payment has been delayed.

Hi my name is Scott B and I gave submitted my verification documents over twelve days ago and have heard nothing from yabby's banking department. The live chat says they can't talk to banking department and have asked me to resend the documents numerous times and promised my account would be able to withdraw is 48 hours that was again over 5 days ago. Can someone please help as I have sent email after email to every department they have and no response I'm extremely frustrated. Thanks

Dear Battsman3234,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I informed them twice about the issue and assured me my account would be fully verified in 48 hrs and that was a week ago. When a casino promised u a processing time of three to 5 days and don't respond to ur emails two weeks later it is unprofessional. Then a chat member looked at my documents and promised my account would be verified in 48

The site advertises instant withdraws and makes u jump through hoops just to verify your account. It takes 5 minutes to look at a picture not 2 weeks.

And today I made a 10 dollar bitcoin deposit which they will not add to my balance until my current balance, the 50 dollars I'd like to withdraw, hits 0. They took my money instantly but won't credit my account. This is crazy I want my deposit back I'm not waiting another 2 weeks to be credited an instant deposit

Dear Battsman3234,

Have you received your withdrawal from the casino yet?

Dear Battsman3234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.