Home Complaints Woocasino - Player’s struggling to withdraw his winnings.

Amount: 5,980 Kč

Woocasino - Player’s struggling to withdraw his winnings.

6.3/10 Questionable reputation
Submitted: 07 Apr 2021 | Case opened
Current status

Waiting for Casino Guru to reply

1d 15h 8m 5s

Case summary

5 days ago - 09 Apr 2021

The player from Czech Republic is experiencing difficulties withdrawing his funds due to a limited availability of payment methods.

Show English translation Show Czech original

Good day. Yesterday I set up an account in Woocasino. There were some deposit bonuses. I made a total of three deposits. 1000-5000-1000CZK. I rolled two thousand (1000 balls and 1000 bonuses) and then I thought it was enough. It said that it is available for withdrawal of 6000. Then I accidentally clicked somewhere in roulette and it is 5980. This amount is available and I try to withdraw it back to my payment card. This is verified together with the identity card. Only the request for payment is always rejected. This payment method is not available for my region. After some emails with support and a live chat, I was left with the idea of trying Skrill or Mifinity. Only I can't work with it at all. Plus, my English isn't very good. Please help me. Thank you.

Automatic translation

Dear Jenda,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you received any payments in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,


Show English translation Show Czech original

Good day. Thank you for a quick response.

Yes, my account is fully verified, I sent photos of the ID card and credit card from which the deposits were made. Both documents were approved and verified.

This was my first choice. I have never made any payments back to my credit card before.

Thank you, Jenda.

Automatic translation

Thank you very much, Jenda, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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