The player from Australia is having difficulties with completing the KYC. The player successfully withdrew her winnings, therefore we marked this complaint as resolved.
Woocasino - Player is struggling to verify her account.
Amount: A$400
Woocasino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
Woocasino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
I am having trouble getting my account verified I have uploaded absolutely everything that I have asked for plus more I have attached pictures of everything I have uploaded I don't know what else to do please help
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4 years ago
Dear Melissa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
I would like to know if the rest of your documents have been verified. Is the only problem with verifying your payment method?
Please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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4 years ago
Hi Kristina
I have got everything fixed after a lot of emails. Thank you for your quick response. I have applied for a cash out so now i will wait and see what happens
Thank you
Melissa
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4 years ago
Sounds like it is on a good way! Please, keep me updated and let me know when your receive your winnings, so we can proceed with this complaint accordingly.
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4 years ago
Hi Kristina
I will just like to let you know that I have received my winnings
Thank you
Melissa
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4 years ago
Dear Melissa,
Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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4 years ago
Hi Kristina yes i have received my winnings I did leave a response to let you know that as soon as I received it
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4 years ago
Oh my bad, I am very sorry, I read it incorrectly. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
