The player from Canada has been accused of opening multiple accounts. Admittedly, the player’s friend has accessed her account from the same IP address.
The player from Canada has been accused of opening multiple accounts. Admittedly, the player’s friend has accessed her account from the same IP address.
The player from Canada has been accused of opening multiple accounts. Admittedly, the player’s friend has accessed her account from the same IP address.
So I was playing at woocasino won 22000 played it down to 14000$ went to cash out they kept sending the money back to me so I contact live chat to ask to put a limit on what I can spend so I don’t blow all my winnings while I’m waiting for them to tell me why I can’t withdraw even tho I’m already verified so after I ask for a limit they close my account and say I said I have a problem gambling that’s not what I said I said put a limit so I don’t spend it all fast forward they said they will send the money if I send proof of last deposit so I send it and all the other documents they ask for everything goes good then I get a email saying that I have duplicate account turns out a friend of mine who already have a verified account played on her account in my wifi so now they said she has to verify her account before I can get anything but the thing is she was already verified then went and unverified her account now she can’t verify it brocade documents don’t match her account because she had moved months ago. Is there anything that can be done I want my 14000$ on my balance I didn’t say I wanted to close my account
So I was playing at woocasino won 22000 played it down to 14000$ went to cash out they kept sending the money back to me so I contact live chat to ask to put a limit on what I can spend so I don’t blow all my winnings while I’m waiting for them to tell me why I can’t withdraw even tho I’m already verified so after I ask for a limit they close my account and say I said I have a problem gambling that’s not what I said I said put a limit so I don’t spend it all fast forward they said they will send the money if I send proof of last deposit so I send it and all the other documents they ask for everything goes good then I get a email saying that I have duplicate account turns out a friend of mine who already have a verified account played on her account in my wifi so now they said she has to verify her account before I can get anything but the thing is she was already verified then went and unverified her account now she can’t verify it brocade documents don’t match her account because she had moved months ago. Is there anything that can be done I want my 14000$ on my balance I didn’t say I wanted to close my account
Dear Stingysteve,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if you have accumulated your winnings with or without an active bonus?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear Stingysteve,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if you have accumulated your winnings with or without an active bonus?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Nope didn’t use a bonus and only communication is them telling me the other person who used my ip needs to verify account before I can get my money
Nope didn’t use a bonus and only communication is them telling me the other person who used my ip needs to verify account before I can get my money
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
Thank you very much, Stingysteve, for your email. Could you please advise how long ago were your and your friend's accounts verified? Was it an isolated case that your friend has logged into her account from your IP address, or it happened several times?
Thank you very much, Stingysteve, for your email. Could you please advise how long ago were your and your friend's accounts verified? Was it an isolated case that your friend has logged into her account from your IP address, or it happened several times?
My account has been verified for some time now and her account was verified. Months ago and she yes all she did was login In her account from my wifi so it used my IP address
My account has been verified for some time now and her account was verified. Months ago and she yes all she did was login In her account from my wifi so it used my IP address
Thank you very much, Stingysteve, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, Stingysteve, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello Stingysteve.
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
Hello Stingysteve.
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
We would like to ask the Woocasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
We would like to ask the Woocasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Update the casino has payed me my 14000$
Update the casino has payed me my 14000$
Dear Stingysteve,
I am glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution centre. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future.
Best regards, Jozef
Casino.Guru
Dear Stingysteve,
I am glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution centre. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future.
Best regards, Jozef
Casino.Guru
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