Wolfy Casino - Player has been accused of opening multiple accounts.

I played in this casino almost 2 months and don't have any problems, before this 3 emails:

1.Dear

We would like to inform you that you need to deposit at least 100€ of clean deposit during the week in order to be eligible for Weekend bonuses. In case of any winnings with Weekend bonuses we would have to forfeit them and return your deposit if you would not make over 100€ of deposits during the week and claiming Weekend bonus. We are just informing you so you know and avoid your winnings to be forfeited.

Best regards

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Wolfy casino support

www.wolfycasino.com

2.Dear

We would like to inform you that we have closed your account due to connection with two other accounts.

Thanks for understanding.

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Wolfy casino support

www.wolfycasino.com

3.Dear LinkinPark

Your Wolfy casino account with username LinkinPark has been deactivated.

For any further information you may contact Customer Support Team via email support@wolfycasino.com

 Best regards

Wolfy Casino Team

I send them this email, but I don't have any answers from them:

ARE YOU NOT CRAZY ??? WHAT OTHER 2 ACCOUNTS ??? AND ON WHAT BASIS DO YOU TAKE MY MONEY ????? I politely asked in the chat if I could get the bonus and they added it to me MANUALLY ??? WHY DID YOUR SUPPORT NOT SAY THAT I HAVE NO RIGHT TO BONUS ???

Dear LinkinPark, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs (https://www.wolfycasino.com/en/info/terms-and-conditions) and I found this:

„You are allowed to have only one account. If you attempt to open more than one account, all your accounts may be blocked or closed. You are not allowed to sell, transfer or acquire an account with us from any other user. We reserve the right to close any accounts that are traced to the same address, IP address or computer or are suspected of having been transferred between users and freeze any winnings on those accounts. If we have deposited any bonuses, winnings or other funds into a duplicate account, we reserve the right to remove such funds."

Is there any chance, that someone from your household or using the same IP address has created an account at this casino too? Additionally, if there is any other relevant communication between you and the casino other than in your initial message, please forward it to kristina.s@casino.guru (or you can post it here).

Looking forward to hearing from you.

Best regards, 

Kristina

There is no chance of anyone else in my environment registering at this casino. The only other communication is to send them 5 more emails with questions why no one answers me.

Thank you very much LinkinPark for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear LinkinPark,

I’m sorry to hear about your bad experience. I’ll try my best to resolve your case as soon as possible.

I would like to invite Wolfy Casino to this conversation.

Dear Wolfy Casino,

Can you please clarify the situation? In addition, please forward all relevant evidence proving your claims to my e-mail address andrej.p@casino.guru.

We would like to ask Wolfy Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear

We have presented CasinoGuru with all the documentation about this matter and we will wait for their opinion.

Regards

Wolfy team

Thank you, Wolfy Casino, for providing evidence on the case.

Dear LinkinPark,

The casino representative has provided evidence clearly showing an unnatural connection of your player account to 2 other player accounts. Based on the evidence we consider the casino’s actions justified and therefore, unfortunately, we are rejecting your complaint as unjustified.

If you have any explanation or evidence for your defense in regards to these statements, please share it with us.

What is this evidence? I am 100% sure that I have no connection with other accounts ... Tell me options on how to prove it and I will prove it!

Dear LinkinPark,

Unfortunately, since all evidence shared between a casino and Casino Guru is considered strictly confidential, I’m afraid I’m not able to provide any further details.

If you are not satisfied with our decision and if you believe your complaint is justified, I would recommend filing an official complaint with the casino’s Licensing Authority. Please let me know if you decide to do so and/or our assistance is needed.

Yes, I want to do it. I would be very grateful if you could help me

Dear LinkinPark,

Due to reasons specified in my previous posts we are closing this complaint as ‘rejected’.

In regards to submitting an official complaint with the casino’s Licensing Authority, please send an e-mail to my e-mail address andrej.p@casino.guru. I’ll gladly assist you.