The player from Denmark is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Wolfy Casino - Player complains that he didn’t win anything.
Amount: ??
Wolfy Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Wolfy Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
Hello
They block the games even on demo without login - on login even same problem while playing suddenly STOP blocked can't bet or continue my connection may not be the best but it seems suspicious.
As soon as UPSS sends this complaint, everything seems fine.
In addition, they manipulate the games in "real", which has resulted in losses in the amount of DKK 100,000 for me.
Automatic translation:
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1 year ago
Dear soerensenlars056,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP) https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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1 year ago
Translation
Hello again
Something new plays around with login and problems continue to occur.
Below it is written "uuwisjq7nw42ep8.mascot.games took too long to respond."
Automatic translation:
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1 year ago
If the games don't load properly, I'm afraid I won't be able to help you. Are there any funds being held by the casino, please?
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1 year ago
Dear soerensenlars056,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
