The player from Italy is unhappy with her winnings being split into several installments. We rejected the complaint because the player didn't respond to our messages and questions.
WinVegasPlus Casino - Player is criticizing withdrawal limits.
Amount: €13,000
WinVegasPlus Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi please I hope you can help me I have won a large sum of thirteen thousand euros the maximum withdrawal limit and 1500 without explanation this limit has been lowered to 500 euros I made a withdrawal request on April 19th and I have not received anything yet despite being approved ..on the site usually as a regulation you can make one withdrawal per week but it has already been 13 days and I cannot make the second withdrawal yet and I have not even received the first bank transfer .. please you can do something about it thanks above all the withdrawal limit which is the most important thing I won this money with a deposit bonus so both with bonuses and with real balance ... I hope you can move something because when I talk to them they say that it is a problem with banks but I do not think so because not they even give me an explanation of why it is not possible to make another withdrawal even though the week foreseen by their regulation has already passed I hope we can help rmi thank you very much
Automatic translation:
Public
Public
2 years ago
Dear Leonarda,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Foremost, allow me to congratulate you on your great win. I have checked the terms and conditions, and this is what I found (here):
„The minimum amount for a withdrawal is currently 300 Euros. Withdrawal of winnings and bonuses from pre-deposit free bonus money is currently limited to a maximum of 150 Euros. Any winnings or bonuses beyond 150 Euros that have accumulated prior to your initial deposit will be removed at the time a withdrawal has been requested. In order to withdraw winnings generated from pre-deposited free bonus money, a player must perform a successful deposit. Winnings may currently be withdrawn up to 1500 Euros per calendar week. You can make up to 4 withdrawals a month without charge. Each additional withdrawal transaction shall be charged a 60 Euro fee. We may change the above minimum amounts from time to time at our discretion. In case a customer has a pending withdrawal, deposit limits and/or withdrawal limits cannot be altered."
Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?
Do I understand correctly that you haven’t received any payments yet?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
