HomeComplaintsWinsParkSpin Casino - Player's withdrawal is delayed due to a deposit requirement.

WinsParkSpin Casino - Player's withdrawal is delayed due to a deposit requirement.

Amount: $100,000

WinsParkSpin Casino
Safety Index:Very low
Submitted: 11 Oct 2024 | Case closed : 25 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from the United States faced difficulties withdrawing his winnings, as the casino demanded a $50 deposit despite his balance of $100,000. He questioned the legitimacy of this requirement and found customer service untrustworthy. The Complaints Team confirmed that reputable casinos did not impose such fees for withdrawals and identified WinsParkSpin Casino as a scam based on multiple similar complaints. Due to the player's lack of response to follow-up inquiries, the complaint was ultimately rejected.

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4 weeks ago

They ask for 50 deposit to be able to withdraw. I started with 30 that they gave me and now have 100,000. This can’t be legit? Customer service is sketchy and keep asking for deposit.

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4 weeks ago

Dear bonez7414,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're facing, but I also appreciate that you reached out to us immediately and refrained from sending any money to the casino. You are absolutely right—a reputable casino will never ask a player to deposit additional fees to process a withdrawal. While it’s true that players may be asked to make a verification deposit when cashing out from a free bonus, the case with WinsParkSpin Casino is quite different.

Since the end of September, we have received several complaints from players experiencing the same problem. Players win money, and when they attempt to withdraw their winnings, they are asked to make multiple deposits. You can check these complaints here.

Moreover, our specialists have reviewed this website, and as stated in our warning, due to the practice of fabricated charges, we consider WinsParkSpin to be a scam casino and we strongly recommend you avoid this platform at all costs.

Please let me know if there is anything else I can assist you with. Thank you in advance for your cooperation.

Best regards

Veronika

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3 weeks ago

Dear bonez7414,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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