HomeComplaintsWinsParkSpin Casino - Player believes that their withdrawal has been delayed.

WinsParkSpin Casino - Player believes that their withdrawal has been delayed.

Amount: $5,000

WinsParkSpin Casino
Safety Index:Very low
Submitted: 11 Oct 2024 | Case closed : 06 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 week ago

The player from Nevada had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had attempted to assist by advising the player to wait for the standard processing time and had requested updates on the situation. However, due to a lack of response from the player, the investigation could not proceed, which led to the rejection of the complaint.

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1 month ago

I make deposit in al ready..but there is no

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1 month ago

Dear ottosung2015,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

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3 weeks ago

Dear ottosung2015,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

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2 weeks ago

Dear ottosung2015,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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