The player's account got blocked for having multiple accounts. The complaint was rejected as the player stopped responding.
WinsPark Casino - The player's account got blocked.
Amount: €1,048
WinsPark Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
WinsPark Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
Hi I did to withdraw and pay the 10euro deposit to make the withdrawal of the sum of 1048 by winning instant roulette, after which I log out of my account and try to re-enter I enter the username I created ---- tyufytfytfytf
and I am blocked because I use two accounts with the same card, you unblock it thanks I also sent an email to winspark I await the email again I do not remember it I put MY RECOVERY EMAIL
Automatic translation:
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2 years ago
Hello giacomomiotto1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wins Park Casino. Please allow me to ask you a few more question before we would move forward.
Do I understand it correctly that you have 2 accounts created in this casino? When did you create the second one? Did you ever verify any of those 2 accounts?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
I didn't think you should check it out
I didn't see that I had to verify it
the crime like a month ago
Edited
Automatic translation:
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2 years ago
Hello giacomomiotto1,
Could you please respond to my previously asked question? If we won't get any additional information we will be forced to reject the complaint.
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2 years ago
Translation
hello I replied yes, I created it like two months ago and I have not verified either account since there was no written to upload documents or identity card information such as on eurobet for example
Automatic translation:
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2 years ago
Hello giacomomiotto1,
Did you claim any bonus in the 2 accounts? Please note that creating multiple accounts is strictly against the rules in almost every single online casino. The standard procedure is to return back the player's last deposit. Could you please advise if you heard from the casino since the account closure?
