The player from Switzerland has requested to close his account due to gambling addiction but the casino didn’t comply. Player’s complaint has been resolved successfully.
WinsPark Casino - Player’s requests to close his account have been overlooked.
Amount: ??
WinsPark Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
WinsPark Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Written several times because I am addicted to gaming and want to close my account. Wins Park refuses with the excuse that the account can only be closed for a fixed reason, the reason has been stated several times. No reaction.
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4 years ago
Dear Stephan,
Thank you very much for submitting your complaint. I’m very sorry to hear about your difficult situation. Please, could you forward emails in which you have requested your account to be closed? My email address is petronela.k@casino.guru.
Hopefully, we will be able to help you with this matter as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
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4 years ago
Dear Stephan,
Have you sent any emails prior to the one that you forwarded to me (dated 5th of July 2020)?
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4 years ago
Translation
Account was finally closed after 4 mail
Edited
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4 years ago
Thank you very much, Stephan, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
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4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Stephan for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
