The player from the US had had issues with verifying a deposit for a withdrawal at an online casino. Despite the player's proof of deposit, the casino had insisted that the deposit did not go through. This had left the player's winnings and a $30 deposit unaccounted for. However, the issue had been resolved when the player realized the funds had been sent to the wrong place. We had subsequently closed the complaint as 'resolved'.
WinPort Casino - Player's deposited funds not recognized by the casino.
Amount: $118
WinPort Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
WinPort Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
I had a sign up in which the wagered the required amount. As I went to verify with a deposit for my withdrawal I followed their steps. Over an hour passed and the verification amount wasn’t posted. They initially told me that it was pending afterwards. They told me that it didn’t go through. They were giving me generic responses. I showed proof that the deposit was made. They still told me that nothing had went through and they’re not trying to do anything to recover my $30 deposit the $88 that I had one from them, I have shown proof and it means nothing to them. I have video recording of the conversation, but it’s too big to upload.
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7 months ago
Dear creationgodzent,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
- Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account?
- Was it your first deposit in this casino?
- Could you please forward a full Transaction hash and the name of the Network?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, creationgodzent, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
