Thank you for bringing this matter to our attention! Our team has reviewed your proof of residence document and is pleased to inform you that your account has been successfully reopened. You are now able to log in and continue using our services.
Regarding your concerns about the No Deposit Bonus with a maximum cashout of $100 you previously used, my colleagues have informed me that the winnings were accumulated through a bug in our system. Upon review, they detected a bug that allowed users to win money without placing a single bet. As per the Terms and Conditions, winnings generated through such malfunctions are not withdrawable and as a result, the bonus funds have been removed.
However, to compensate for the inconvenience caused, they have credited your account with another bonus with the same bonus terms, including a maximum cashout limit of $100. Once again, I apologize for any inconvenience this situation may have caused. Let me know if any further help is required.
Thank you for bringing this matter to our attention! Our team has reviewed your proof of residence document and is pleased to inform you that your account has been successfully reopened. You are now able to log in and continue using our services.
Regarding your concerns about the No Deposit Bonus with a maximum cashout of $100 you previously used, my colleagues have informed me that the winnings were accumulated through a bug in our system. Upon review, they detected a bug that allowed users to win money without placing a single bet. As per the Terms and Conditions, winnings generated through such malfunctions are not withdrawable and as a result, the bonus funds have been removed.
However, to compensate for the inconvenience caused, they have credited your account with another bonus with the same bonus terms, including a maximum cashout limit of $100. Once again, I apologize for any inconvenience this situation may have caused. Let me know if any further help is required.