A player from Canada had deposited $245 into a casino that claimed to be licensed by Curacao. Upon verifying, the player discovered that the license was expired. The casino provided a photo of a license without a date and refused to refund the deposits, stating that the player must use the funds. The issue was resolved by the casino management, and we marked the complaint as 'resolved'.
WinPort Casino - Player requests deposit defunds due to a license issue.
Amount: Can$245
WinPort Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
I have made deposits equaling 245 dollars I decided to check to make sure they had proper license and upon looking the link to their licencensing for Curacao says their license is expired and it's not in fact licensed by them, I emailed and asked about this they said the Curacao site is incorrect and they sent me a photo a valid license but no date on it which seems very sketchy when I asked for a refund they told me they could not do this and I must play the deposits. If they do not have proper licensing but are promoting being licensed through Curacao but cannot provide any proof that there is an error they should not be allowed to pose as a licensed casino
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4 months ago
Dear kb8627,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if you played with the money you deposited?
Have you made any successful withdrawals before?
Have you passed the full KYC verification?
Could you kindly forward me the email from the casino you received when you inquired about the validity of their license? My email address is veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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4 months ago
Thank you for your email. The casino mentioned in the message that you used your deposit for playing. Could you kindly confirm this information? Do you currently have a balance of zero in your casino account?
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4 months ago
This issue has been resolved by the casino management that k you for your help
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4 months ago
Dear kb8627,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
