Winnita Casino - Player’s withdrawal has been delayed.

The problem is the difficulty in withdrawing money from the account. I made the request on October 5th, and my documents were validated, but now we are almost at the end of the 14-day maximum period for withdrawing amounts over 1500 euros, and still, nothing has happened. I have sent various complaints to the casino, but they always respond that my ticket will be processed within the 14 days. However, I have little faith in this.

Dear carlorossi28986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

And the first time I try to withdraw I gave the bank details IBAN and all I need is to make the minimum bet required by the bonus. The only thing they know how to answer to the various emails to customer service is that I have to wait within 14 days but seeing the reviews on the Internet about this casino I think they do it on purpose.

Now here's what happened 1600 disappeared from the account only 100 remained if they talk about bonus requirements it's impossible because the only requirement that was there was the x35 bet based on the initial deposit that was correctly satisfied which was to bet at least 700 euros

Thank you for your reply, carlorossi28986. Could you please advise which bonus you activated? If possible, please post a link or promo code you used to activate the offer.

How much money did you deposit in order to activate this bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear carlorossi28986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.