Winbig21 Casino - The player struggles to withdraw his balance.

won fair and square on a birthday bonus. Claimed the max withdrawal $50. This was in October 4th. Nothing and getting the same answers and replies as

i received from Royal planet. Figure better jump on this sooner than later

Hello pboyce1111,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winbig21 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever deposit into this casino or had a successful withdrawal? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Nick I just heard from them. I am told payment is in process in their finance dept. they verified my bit coin address. I will notify you as soon as i receive payment. They emailed me directly so fingers crossed. Yes account has been verified.

Will be waiting for an update from you regarding the payment.

As of today 10/24 I have not heard or seen anything from them. I followed up with an email and will advise when I hear something.

Money for payout was received this evening. Thank you

Thank you pboyce1111 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick