The player struggles to withdraw his balance as the casino is non responsive. The complaint was resolved as the player received his winnings.
Winbig21 Casino - The player struggles to withdraw his balance.
Amount: $50
Winbig21 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Winbig21 Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
won fair and square on a birthday bonus. Claimed the max withdrawal $50. This was in October 4th. Nothing and getting the same answers and replies as
i received from Royal planet. Figure better jump on this sooner than later
Public
Public
2 years ago
Hello pboyce1111,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winbig21 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you ever deposit into this casino or had a successful withdrawal? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Nick I just heard from them. I am told payment is in process in their finance dept. they verified my bit coin address. I will notify you as soon as i receive payment. They emailed me directly so fingers crossed. Yes account has been verified.
