The player from Germany is struggling to receive his winnings due to some technical difficulties on the casino’s side. It seems that the casino transferred the winnings, but the player didn't confirm he received them, therefore we were forced to reject this case.
Win Unique Casino - Player cannot withdraw his winnings.
Amount: €700
Win Unique Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
The casino says my money has been withdrawn but there is a bug in the system and they do not know where my money is
Automatic translation:
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3 years ago
Dear Alessandro,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please, could you provide more information and details so we can understand fully what happened? When exactly did you request a withdrawal? What is the status of the transaction in your casino account – is it pending or processed?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Hello Kristina, I have sent you an email
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3 years ago
It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account and your withdrawal was approved only a few days ago.
I would recommend you waiting for a few more days (let's say 7 more) and if there is still no development in your case, we will intervene.
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3 years ago
Translation
Thank you again I will wait 7 days as you suggested.
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3 years ago
Translation
At the moment it looks like the customer service is telling me the money was transferred on 11/23/2020. I even received a transaction number, but my bank did not receive any money and my clerk from the bank cannot see any money received or a reservation.
Automatic translation:
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3 years ago
Dear Alessandromure85,
Is there anything new? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
