HomeComplaintsWin Unique Casino - Player cannot access his account.

Win Unique Casino - Player cannot access his account.

Amount: €8,000

Win Unique Casino
Safety Index:Very low
Submitted: 06 Feb 2021 | Case closed : 23 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Italy cannot log in to his account. He receives a message that his password is incorrect. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I have not been able to log into my account for several days. The casino does not answer me.

the password is incorrect.

I need urgent support.

Automatic translation:
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3 years ago

Dear Pierpaolo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Since you have filed this complaint 2 days ago, could you please advise if the issue is persisting? If yes, could you please post here a screenshot of the message you receive when you try to log in? Have you been able to log in and play without problems before? Are there any funds being held by the casino?

Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago

Dear Pierpaolo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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