Win MaChance Casino - The player's balance disappeared.

I got scammed by this site,

I deposit money and on the next day I found my account has 0€ so I contacted them to see what’s going on, the said they look to my history and it’s found I have played and I lost, then I said no, it’s impossible I didn’t play and no one has access to my account, so they said we will see and we will answer you in 24 hours and up to 72 hours, and then they never answer me back and I send them an email they never reply, so I checked the history and it’s said I lost the money in four rounds, first on I bet 1150€ I got 750

then I bet 700 then I bet 75 then I bet 31, in just two minutes I lost all the money, really it’s ridiculous how they did it, who played like that, even if I want to lose I’m not going to bet like that,

it’s completely scam.

Hello A_K_A_Z,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MaChance Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is there any possible way to prove that those bet were not made by you? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear A_K_A_Z,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened based on the player's request through e-mail:

"Hello dear,

im thank sorry, I just got the notification,

yes my account is verified, since the day I deposit the money, because I didn’t do any deposit till my account is verified, it’s wasn’t me how did the bet, because of play style it’s it mine, the way how they did it, it was ridiculous."

Dear A_K_A_Z,

Can you please forward your betting history and highlight the parts you claim you did not bet to nikolas.b@casino.guru?

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.