Wildz Casino - The player stuggles to verify.

I tried to withdraw for the past week and they rejecting every document to verify my account I asked them what I needed they wanted screenshots of an old card I had and I said I don’t have use of this card anymore and they said get a letter from the bank and I did and they rejected it keep on rejecting my Passport iswell even though the picture is clear and nobody will get back to me about it

Hello Kelvin1998,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward in the case.

Was this your first ever withdrawal request from the casino? Since when are you trying to verify yourself in the casino? What documents did the casino already requested? Did you send them all of it?

Please note that it is very common for the casino to ask all kinds of documents are you will be unable to complete the verification if you do not provide everything they request.

Looking forward to your answer and I hope we will be able to help you out with your issue.

Regards,

Nick

Yes it was my first withdrawel with the casino I deposited a good amount I get all the documents they have to ask for but everytime I sent them they rejected them and they was clear as day they were asking for pictures of a card I no longer have and I explained 10 times that the card was gone and they made me get a letter from the bank saying this and I sent that and it got rejected again and been trying for 5 days now and everytime I go onto live support it’s all automated oh their overloaded with work all the time they have asked me for everything and I have sent everything and it’s like their stalling with my payout being gambling a long time never had this kind of problem ever

Thank you Kelvin1998 for additional information regarding the case. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello Kelvin1998,

I looked at your complaint and will do my best to help you. I would like to invite Wildz Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

We would like to ask the Wildz Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Malta gaming authority. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.