Wildz Casino - Player's deposit has been converted to bonus funds.

Hi I just want to say be smart and don’t bet your money with wildz casino first they take all your deposit and they will credit you with bonus money who is stupid enough to make deposit on these site on daily basis ? You deposit real money but they credit you with bonus money lmao and not only that but when I rejected the bonus money my account go 0$ left so they not only credited all my deposit in bonus money but they also steal my initial deposit because the little punk in the live chat told me I don’t even know if we can give you back your deposit to play with 😂😂 in reality they build a casino site but can’t afford to give you your money back to play with imagine 😂😂😂 so now my account balance show 0$ and not 50$ and I just lose 50$ in the garbage like this without playing ..be smart and don’t bet with this kind of site they literally steal your money because they don’t make enough money .. they need to steal for a living all this kind of issues are fixed in the live chat but this guy told me to wait for an answer by mail .. like we all know this clown could do this directly on the live chat but he prefer to play the game and keep the money without credited my account.. this is absolutely garbage site the rating here is clearly to high .. how can you give them 8.9 /10 when they take your money and turn it into bonus money right at the beginning .. all these site will credit your bankroll 50/50 real money and bonus money but not this site 😂😂 I never seen this before .. not only that when he told me that maybe they cannot give me my money back I said keep the money you need it and close my account I can’t play with People like you ..and I received a mail from responsible gaming 😂😂 I didn’t play one cent on their site 😂 they said congratulations you just made the first step on responsible gaming 😂😂😂 they keep playing the game only for 50$ imagine if you win big 😂😂 this is by far the worst site I’ve seen for years be smart and don’t bet your money on Wildz casino these people are far from honest they will never do this to your face .. they do this only because they are behind a screen these people don’t know how to keep members they just suck and they are very in need of your money poor site poor customer support and poor business void wildz casino at all cost

Dear Pocketas,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please send me the screenshot or the link to the bonus you took? Do I understand correctly that you deposited $50?

Did you play any games with the money you deposited? Did you cancel the bonus while it was still active?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi I canceled the bonus to get only my deposit and they didn’t give me my money.. I didn’t know that your real deposit money would be credited in bonus money this is always 50/50 réel funds and bonus funds .they literally steal my deposit money and no I didn’t play 1 cent on this deposit they just keep the money.. the guy in the customer support was very arrogant.. they know what they do when they start this kind of thing with the first deposit .. no one want all the money in bonus funds right at the beginning.. when you cancel a bonus fund on all site they just cancel the bonus fund not the deposit with it 😂😂 what kind of thief is this honestly I’m done with those sites they are all wish version of real Casino .. all is good to void paying you they keep playing with term and policies they always have good excuses to make you wait for your withdrawl they give you a bonus mixed with your reals funds because they know your chances of getting out of this with the money are very low .. these site are far from real casinos I’m done with these I will go to a local casino 30 min from my house and I will enjoy the games more than this ..they are in need of your money like snakes .. I have problems to withdrawl funds since two month on all sites they keep holding the withdrawl because they wish you will cancel and play the money lmao .. at this point this is not bad experiences this is just money stealing .. and when it’s time to send mail promotions they spam me a lot even on my phone but don’t want to pay when you win 😂😂 I have like 10 story to share but this one is by far the stupidest one I’ve seen on any sites

Please forward all the communication between you and the casino customer support as well as any other evidence that could be relevant to the investigation of your case. My email address is veronika.l@casino.guru. Thank you.

Dear Pocketas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.