The player from Germany is experiencing difficulties verifying her account. We rejected the complaint because the player didn't respond to our messages and questions.
Wildz Casino - Player’s account has been blocked.
Amount: €30
Wildz Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello,
So today I deposited via another payment method or another account, but for an invisible reason I have still blocked my account up to now.
Uploaded all documents or screenshots that are necessary for verification.
It has been "in progress" for several hours but nothing is happening.
When contacting live support I always get an answer, they will make every effort to make it work, but somehow it goes in order.
Thanks in advance.
Automatic translation:
Public
Public
4 years ago
Dear Lena,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your case. Could you please elaborate? Do I understand it correctly that you cannot withdraw your winnings because your account hasn’t been verified yet? Have you experienced any issue with depositing funds as well? Is your account accessible or it has been blocked? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.
Best regards,
Petronela
